Agency

Privacy Policy

Enwikuna takes the protection of your privacy and personal data very seriously. We want you to know when we store which data and how we use it.

Our data processing has the objective of only processing personal data that is relevant for meaningful and economical use. Our data protection is in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).

Below, we inform you in detail about which data is processed in which form when you visit our website. At the same time, we hereby fulfill our obligation to inform you in accordance with Art. 13 GDPR.

Responsible
Responsible person according to Art. 4 para. 7 EU General Data Protection Regulation (GDPR) is:

Enwikuna UG (limited liability)
Alex-Gugler-Str. 16
83666 Waakirchen
Email: info@enwikuna.de
Phone: +49 8021 / 20 83 23 4

 

Privacy Policy

§ 1 Information on the collection of personal data

  1. In the following, we inform you about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g., name, address, email addresses, user behavior.
  2. When you contact us by email, via our chat or via a contact form, the data you provide (your email address, name and telephone number, if applicable) will be stored by us in order to answer your questions. We delete the data accruing in this context after the storage is no longer necessary, or restrict the processing if there are legal retention obligations. The legal basis for this is our legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR to answer your inquiry and, if your inquiry is directed towards the conclusion of a contract, Art. 6 para. 1 lit. b GDPR.
  3. If we use contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail about the respective processes below. In doing so, we will also state the defined criteria for the storage period.

 

§ 2 Your rights

  1. You have the following rights with respect to us regarding personal data concerning you:
    • Right of access (Art. 15 GDPR)
    • Right to rectification (Art. 16 GDPR) or deletion (Art. 17 GDPR)
    • Right to restriction of processing (Art. 18 GDPR)
    • Right to revoke consent given (Art. 7 para. 3 GDPR)
    • Right to object to processing (Art. 21 GDPR)
    • Right to information (Art. 19 GDPR)
    • Right to data portability (Art. 20 GDPR)
  2. You also have the right to complain to a data protection supervisory authority about our processing of your personal data (Art. 77 GDPR). You can find a list of data protection supervisory authorities and their contact details here.
  3. If personal data is processed for the performance of tasks carried out in the public interest (Art. 6 para. 1 lit. e GDPR) or to safeguard legitimate interests (Art. 6 para. 1 lit. f GDPR), you can object to the processing of your personal data at any time with effect for the future. In the event of an objection, we must refrain from any further processing of your data for the aforementioned purposes, unless,
    • there are compelling legitimate grounds for processing which override your interests, rights and freedoms, or
    • the processing is necessary for the establishment, exercise, or defense of legal claims.

    You can object to the use of your data for the purpose of direct advertising at any time with effect for the future; this also applies to profiling, insofar as it is connected with direct advertising. In the event of an objection, we must refrain from any further processing of your data for the purpose of direct advertising.

  4. To exercise your rights (except for the right to complain to a data protection supervisory authority), please contact the office mentioned above.

 

§ 3 Collection of personal data when visiting our website

  1. In the case of mere informational use of the website, i.e., if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security (legal basis is Art. 6 para. 1. lit. f GDPR):
    • IP address
    • Date and time of the request
    • Time zone difference from Greenwich Mean Time (GMT)
    • Content of the request (concrete page)
    • Access status / HTTP status code
    • Data volume transferred in each case
    • Website from which the request comes
    • Browser
    • Operating system and its interface
    • Language and version of the browser software
  2. In addition to the previously mentioned data, cookies are stored on your computer when you use our website. With the help of Userlike, you can start a live chat and contact us via the widget integrated on our websites. Cookies cannot run programs or transfer viruses to your computer. They serve to make the website more user-friendly, functional and effective overall (legal basis is Art. 6 Para. 1. S. 1 lit. f GDPR). You can manage the cookie settings in your browser and, among other things, refuse to accept cookies in general or for our site and delete any cookies that have already been set. You can find more information on this in the help menu of your browser.
  3. This website uses cookies, the scope, and functionality of which are explained below:

    Transient cookies
    Transient cookies are automatically deleted when you close the browser. These include in particular the session cookies. These store a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

    Persistent cookies
    Persistent cookies are automatically deleted after a specified duration, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

    Cookie settings
    You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. Please note that you may not be able to use all the features of this website. We also use cookies to identify you for subsequent visits if you have an account with us. Otherwise, you would have to log in again for each visit. The Flash cookies used are not collected by your browser, but by your Flash plugin. Furthermore, we use HTML5 storage objects that are stored on your terminal device. These objects store the required data independently of the browser you are using and have no automatic expiration date. If you do not want Flash cookies to be processed, you must install an appropriate add-on, such as the Adobe Flash Killer Cookie for Google Chrome. You can prevent the use of HTML5 storage objects by using private mode in your browser. In addition, we recommend that you regularly delete your cookies and browser history manually.

 

§ 4 Orders

  1. When you order a product from us, we ask you to provide important information for the purchase, including your name, optionally a company name, billing address, email address and a phone number (optional). If your billing country is in another EU country, a VAT number may be provided. The processing is based on Art. 6 para. 1 lit. b (execution of order transactions) and c (legally required archiving) GDPR. Thereby, the information marked as mandatory fields are required for the justification and fulfillment of the contract.
  2. If you use our products, we store your data required for the fulfillment of the contract, including information on the method of payment, until you finally delete your access. Furthermore, we store the voluntary data you provide at the time of your use, unless you delete it beforehand. You can manage and change all details in the protected customer area. The legal basis is Art. 6 para. 1 lit. f GDPR.
  3. When you order a product, we may pass on your payment details to our house bank. The legal basis for this is Art. 6 para. 1 lit. b GDPR. Depending on the selected payment method, your payment data will also be transmitted to the corresponding payment service provider on this basis. The payment service provider is responsible for your payment data. Information, in particular about the responsible body of the payment service providers, the contact details of the data protection officers of the payment service providers and the categories of personal data processed by the payment service providers, can be obtained here when paying via PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg).
    When selecting the payment method Direct Debit via PayPal PLUS, Credit Card via PayPal PLUS, PayPal PLUS Invoice or Apple Pay, PayPal carries out a credit check. In this process, mathematical-statistical methods are used to calculate a rating with regard to the probability of non-payment (so-called calculation of a scoring value). PayPal bases its decision on the provision of the respective payment methods on the calculated scoring value. The calculation of a scoring value is carried out according to recognized scientific procedures. In addition to PayPal’s general data protection information (see link above), you can also find further information here.
  4. To prevent unauthorized access by third parties to your personal data, especially financial data, the connection is encrypted using TLS technology.

 

§ 5 Licenses

  1. Your ordered products are automatically assigned licenses after purchase or payment. Each license consists of a license code, the expiration date of the update and support flat rate, and a link to your user account and your order. The use of our products requires the installation of our Helper Plugin. The following data is transmitted to our servers by Enwikuna Helper & the respective plugin:
    • The license key
    • The URL of your WordPress page
    • The version of your product
    • URL of the page where our product is installed on
    • Name of the installed product
    • Version of the installed product
  2. The Enwikuna Helper plugin makes the following requests. The plugin contacts our server via an interface and transmits the above data:
    • Request for the validity of the license
    • Checking for new updates
    • Check when the update and support flat rate expires
    • Updating the license data
    • Retrieval of the update package

 

§ 6 Use of Hotjar

  1. We use Hotjar to better understand the needs of our users and optimize the experience on this website. Using Hotjar’s technology, we get a better understanding of our users’ experience (e.g., how much time users spend on which pages, which links they click, what they like and dislike, etc.) and this helps us to tailor our offer according to our users’ feedback. Hotjar works with cookies and other technologies to collect information about our users’ behavior and about their devices (in particular, IP address of the device (collected and stored only in anonymized form), screen size, device type (unique device identifiers), information about the browser used, location (country only), language preferred to view our website). Hotjar stores this information in a pseudonymized user profile. The information is not used by Hotjar or us to identify individual users or merged with other data about individual users. Further information can be found here.
  2. You can object to the storage of a user profile and information about your visit to our website by Hotjar, as well as to the setting of Hotjar tracking cookies on other websites, by clicking on this opt-out link.

 

§ 7 Use of the Google Tag Manager

  1. We use the Google Tag Manager. This service allows website tags to be managed via an interface. The Google Tag Manager itself does not set cookies, but only tags and does not collect any personal data. The service triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, this remains in place for all tracking tags that are implemented with Google Tag Manager.
  2. The Google Tag Manager is used to deliver cookies, but only processes technical information and therefore does not require consent under the TTDSG. The legal basis for the use of Google Tag Manager is therefore Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the uniform and proper integration of cookies across different end devices.
  3. Information of the third-party provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. An overview of data protection here.

 

§ 8 Use of Google Analytics

  1. We use Google Analytics to analyze website usage. The data obtained from this is used to optimize our website and advertising measures. Google processes the website usage data on our behalf and is contractually obliged to take measures to ensure the confidentiality of the processed data. The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent. You can give and revoke your consent via our cookie settings.
  2. Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID that can be used to recognize you during future website visits. The recorded data is stored together with the randomly generated user ID, which enables the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remains stored in aggregated form indefinitely.
  3. Information of the third-party provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. An overview of data protection here. Google has submitted to the EU-US Privacy Shield.

 

§ 9 Use of Google Ads

  1. We use Google Ads to draw attention to our products and services with the help of advertisements, when the user enters certain search terms into Google (keyword targeting). Furthermore, targeted advertisements can be displayed based on the user data available at Google (e.g. location data and interests) (target group targeting). We can determine how successful the individual advertising measures are in relation to the advertising campaign data. In doing so, we pursue the interest of showing you advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs. The legal basis for the processing of the data, if the user has given consent, is Art. 6 para. 1 lit. f GDPR and Art. 6 para. 1 lit. a GDPR. You can give and revoke your consent via our cookie settings.
  2. These advertising media are delivered by Google via so-called ad servers. For this purpose, we use ad server cookies, through which certain parameters for measuring success, such as the display of ads or clicks by users, can be measured. If you access our website via a Google ad, Google Ads will store a cookie on your computer. The unique cookie ID, the number of ad impressions per placement (frequency), the last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes to be addressed) are usually stored as analysis values for this cookie. These cookies enable Google to recognize your Internet browser.
  3. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. Based on these evaluations, we can recognize which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising media; in particular, we cannot identify users on the basis of this information.
  4. Information of the third-party provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. An overview of data protection here. Google has submitted to the EU-US Privacy Shield.

 

§ 10 Google Two-Factor Authentication

  1. This website offers the user the possibility to use the 2-step verification of Google Inc. (“Google”). This allows access to the customer area to be specially protected. For this purpose, we will forward your email address to Google. The legal basis for the use is Art. 6 para. 1 lit. f GDPR.
  2. Information of the third-party provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. An overview of data protection here. Google has submitted to the EU-US Privacy Shield. You can find details on two-factor authentication here.

 

§ 11 Use of Facebook Pixel

  1. We use Facebook Pixel, a web analytics service provided by Facebook Inc. Facebook. Through the Facebook pixel, Facebook can determine you as a visitor to our online offer as a target group for the display of ads (so-called Facebook ads). We use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g., interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook. Through the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of the users and do not have a harassing effect. Finally, with the help of the Facebook pixel, we could track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad.
  2. Third-party provider information: Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA and Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. Facebook has also submitted to the EU-US Privacy Shield. For more information, click here.

 

§ 12 Live Chat from Userlike

  1. We use the live chat Userlike, a chat service provided by Userlike UG ( limited liability). With the help of Userlike, you can start a live chat and contact us via the widget integrated on our websites. In this case, we process the following data for the purpose of communication:
    • Communication content of the chat
    • Date and time of the chat
    • Name of our employee with whom the chat is conducted
    • Chat language
    • Duration
    • Start URL on which the chat was started
    • Target URL on which the chat was ended
    • Phone number
    • Browser
    • Operating system and its interface
    • Language and version of the browser software
    • Email address
    • IP address
  2. The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent. You can give and revoke your consent via our cookie settings. If you revoke your consent during an ongoing communication, it cannot be continued by us and will be terminated.
  3. The technical usage data processed by us during a live chat is used to prevent misuse of the chat and to ensure the security of our IT systems. This is our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.
  4. The data will be deleted as soon as it is no longer required for the purpose for which it was collected. The data processed by us during the use of the live chat will be deleted after a period of one month at the latest.
  5. Information from the third-party provider: Userlike UG (limited liability), Probsteigasse 44-46, 50670 Cologne. For more information, click here.

 

§ 13 Google reCAPTCHA

  1. We use Google reCAPTCHA. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The purpose of reCAPTCHA is to check whether data entry on our websites (e.g., in a contact form or registration window) is made by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g., IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
  2. The reCAPTCHA analyses run completely in the background. Website visitors are not notified that an analysis is taking place.
  3. The data processing is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its web offers from abusive automated spying and from SPAM. You can find more information about Google reCAPTCHA here. Google’s privacy policy can be found here.

 

§ 14 Use of Calendly

  1. You have the option of booking appointments on our website. We use the Calendly tool to book appointments. If you click on the corresponding button on our homepage, you will be automatically connected to our Calendly appointment account. After selecting your appointment, confirming it and entering your contact details and requests, you will receive an email from Calendly confirming your appointment. The data on your concern may change accordingly on the basis of the appointment booking and are required by us to prepare for the meeting in order to be able to assist you.
  2. If Calendly transfers this data to a third country (e.g. the USA), this will only be done on a case-by-case basis, on the basis of an order processing contract concluded with Calendly and in accordance with standard contractual clauses agreed with Calendly and other security measures permitted by the GDPR, which guarantee the security of the processing of your personal data with a level of protection identical to that in the EU. Translated with www.DeepL.com/Translator (free version)
  3. Your details from the booking form, including the data you provide there, will be stored by us for the purpose of processing your request or for the purpose of processing a corresponding contractual relationship. If your request has been answered or the purpose no longer applies (e.g. the contractual relationship ends), we will delete your data promptly, subject to contractual or statutory retention options. If you would like your data to be deleted prematurely, you can ask us to delete it or revoke your consent to its storage. Mandatory statutory provisions – in particular retention periods – remain unaffected.
  4. The legal basis for the processing of the data, if the user has given consent, is Art. 6 para. 1 lit. f GDPR and Art. 6 para. 1 lit. b GDPR. You can give and revoke your consent via our cookie settings.
  5. Information from the third-party provider: Calendly LLC, 271 17th St NW, 10th Floor, Atlanta, Georgia 30363, USA. Calendly’s privacy policy can be found here.

 

§ 15 Storage duration

Unless we expressly state otherwise, we store personal data for as long as statutory retention periods exist. After expiry of the statutory retention periods, we will delete the data if we no longer need the data for the fulfillment of contractual obligations to you, or we cannot invoke a legitimate interest for further storage.

 

Privacy Notice

1. Collection and storage of personal data

When you purchase products on our site, the following information is collected from you:

  • Salutation, title, first name, last name
  • Email address
  • Address
  • Phone number
  • Payment data
  • Tax information

and, if applicable, other information that is necessary for the fulfillment of the contract with you.

The collection of personal data takes place,

  • to be able to advise you appropriately;
  • in order to be able to fulfill our contractual obligations to you;
  • in order to be able to meet our legal obligations;
  • for correspondence with you;
  • for invoicing or, if necessary, as part of the dunning process;
  • to assert any claims against you.

The processing of personal data takes place on the occasion of your inquiry with us and is necessary for the aforementioned purposes for the appropriate processing of your order and for the fulfillment of obligations arising from the underlying contract pursuant to Art. 6 para. 1 lit. b DSGVO.

On the basis of our legitimate interest in personalized direct advertising, we reserve the right to use the stored data in accordance with Art. 6 para. 1 lit. f GDPR for sending interesting offers and information about our services.

The personal data collected will be stored until the expiry of the statutory retention obligation for merchants (6, 8 or 10 years after the end of the calendar year in which the contractual relationship was terminated) and then deleted. Exceptionally, this does not apply if we are obliged to store data for a longer period of time due to tax or commercial law retention obligations (in accordance with HGB, StGB or AO) (Art. 6 para. 1 lit. c GDPR) or if you have consented to storage beyond this period in accordance with Art. 6 para. 1 lit. f GDPR. 1 lit. a DSGVO.

 

2. Disclosure of data to third parties

A transmission of your personal data to third parties does not take place.

However, exceptions to this apply insofar as this is necessary for the processing of contractual relationships with you. This includes, in particular, the transfer to service providers commissioned by us (so-called order processors) or other third parties whose activities are necessary for the execution of the contract.

This takes place as follows:

  • Your payment data will be transmitted to the corresponding payment service provider depending on the payment method you have selected. The payment service provider is responsible for your payment data. Information, in particular about the responsible body of the payment service providers, the contact details of the data protection officers of the payment service providers and the categories of personal data processed by the payment service providers, can be obtained directly from the payment service provider (when paying with PayPal at (PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg)). We may also pass on your payment details to our house bank! Translated with www.DeepL.com/Translator (free version)
  • When registering & logging in on our site to Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

 

3. Data subject rights

The General Data Protection Regulation guarantees you certain rights that you can assert against us – insofar as the legal requirements are met:

  • Right of withdrawal according to Art. 7 para. 3 GDPR: You may revoke any consent you have given to us at any time. The data processing based on the revoked consent may then no longer be continued for the future.
  • Right to information according to Art. 15 GDPR: You can request information about your personal data processed by us. This applies in particular to the purposes of the data processing, the categories of personal data, if applicable, the categories of recipients, the storage period, if applicable, the origin of your data and, if applicable, the existence of automated decision-making including profiling and, if applicable, meaningful information on its details.
  • Right of rectification according to Art. 16 GDPR: You can request the correction of incorrect or the completion of your personal data stored by us.
  • Right to erasure pursuant to Art. 17 GDPR: You may request the erasure of your personal data stored by us, insofar as its processing is not necessary for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise, or defense of legal claims.
  • Right to restriction of processing according to Art. 18 GDPR: You can demand the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you refuse its deletion. In addition, you have this right if we no longer need the data, but you need it to assert, exercise or defend legal claims. Furthermore, you have this right if you have objected to the processing of your personal data.
  • Right to data portability pursuant to Art. 20 GDPR: You may request that we transfer your personal data that you have provided to us in a structured, common and machine-readable format. Alternatively, you may request the direct transfer of the personal data you have provided to us to another controller, where this is possible.
  • Right of complaint pursuant to Art. 77 GDPR: You can complain to the supervisory authority responsible for us, e.g., if you believe that we are processing your personal data unlawfully. The competent authority for us is:

 

Bavarian State Office for Data Protection Supervision

Home address
Promenade 27 (Castle)
91522 Ansbach
Germany

Postal address
PO Box 606
91511 Ansbach
Germany

Accessibility
Phone: +49 (0) 981 53 1300
Fax: +49 (0) 981 53 98 1300
Email: poststelle@lda.bayern.de

 

5. Right of objection

If personal data is processed for the performance of tasks carried out in the public interest (Art. 6 para. 1 lit. e GDPR) or to safeguard legitimate interests (Art. 6 para. 1 lit. f GDPR), you can object to the processing of your personal data at any time with effect for the future. In the event of an objection, we must refrain from any further processing of your data for the aforementioned purposes, unless,

  • there are compelling legitimate grounds for processing which override your interests, rights and freedoms, or
  • the processing is necessary for the establishment, exercise, or defense of legal claims.

You can object to the use of your data for the purpose of direct advertising at any time with effect for the future; this also applies to profiling, insofar as it is connected with direct advertising. In the event of an objection, we must refrain from any further processing of your data for the purpose of direct advertising.

 

6. Contact details for exercising rights

All information requests, requests for information, cancellations, or objections regarding data processing should be addressed to the responsible person at the beginning of this page. For more information, please refer to the full text of the GDPR.